Privacy Policy

Who We Are

Sika Royal Beads & Accessories respects your privacy and is committed to handling personal information responsibly and transparently.

Privacy contact email: sikaroyalbeads@gmail.com
WhatsApp: +44 7404 972930

Information We May Collect

• Identity and contact information, such as your name, email address, telephone/WhatsApp number, billing and delivery details.
• Order and transaction information, including products ordered, customisation details, order history and payment status. Full payment-card data is generally handled by the relevant payment provider rather than by us directly.
• Bespoke enquiry information, including measurements, preferences, wording/personalisation and images you voluntarily provide for a commission.
• Communications with us by email, contact form, WhatsApp or social media.
• Technical and usage information collected through the website, Shopify and permitted cookies/analytics, such as device/browser information and website interactions.

Why We Use Your Information

• To process, fulfil and deliver orders.
• To respond to enquiries and provide bespoke quotations or services.
• To manage payments, refunds, returns and customer service.
• To keep appropriate business, accounting and transaction records.
• To operate, secure and improve our website and online shop.
• To prevent fraud or misuse and comply with legal obligations.
• To send marketing communications where we have the appropriate permission or other lawful basis, with an option to unsubscribe where required.

Lawful Bases

Depending on the activity, we may process personal information because it is necessary to perform a contract or take steps at your request before entering one, to comply with a legal obligation, for our legitimate interests where those interests are not overridden by your rights, or with your consent where consent is required.

Who We May Share Information With

We may share relevant personal information with service providers needed to operate the business, such as Shopify, website/hosting providers, payment processors, delivery carriers, professional advisers and technology or analytics providers. We only share information where there is a legitimate need and subject to applicable data-protection requirements.

International Transfers

Some technology providers may process information outside the UK. Where personal data is transferred internationally, appropriate safeguards should be used as required by applicable data-protection law. The final wording should be checked against the actual providers configured at launch.

How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting, tax, dispute-resolution and customer-service requirements.

Your Rights

Depending on the circumstances, UK data-protection law may give you rights relating to your personal information, including rights to be informed, access information, request correction or deletion, restrict or object to certain processing, and request portability in applicable cases. You may also withdraw consent where processing relies on consent.

Cookies

The website and Shopify store may use cookies and similar technologies. Strictly necessary cookies may be required for functions such as security, shopping-cart and checkout operation. Where consent is legally required for non-essential cookies, such cookies should not be activated until the visitor has made the appropriate choice. A cookie notice/banner should be configured accordingly.

Security

We use reasonable organisational and technical measures to protect personal information. However, no internet transmission or storage system can be guaranteed to be completely secure.

Complaints & Contact

Changes to This Notice

We may update this Privacy Policy when our services, technology or legal obligations change. The latest version will be published on the website with its revision date.